I know quite a few of you fly a lot, and some may have never stepped on board the aircraft! Kind of surprising but they are out there. I know a lot of you may have seen or heard about the show “Airline” which featured one of the major airlines to fly in the
One of the most asked questions I have been asked was “Why do Airlines overbook?” While some policies differ from airline to airline, the basic reason is, we usually have a high rate of people NOT showing up for the flight. We overbook to compensate that and fill up seats that would have otherwise gone out as empty. It also is a way to raise revenue also. We get to keep your money if the passenger does not fly, however at Southwest if they contact the airline; they may be re issued a refund in the form of a travel voucher to future travel on Southwest. Most other airlines have this same policy but they also require a cancellation fee of upwards to 150 dollars. Kind of sucks. So what happens when everyone does show up? This is when we do deny boarding. Keep in mind it is AGAINST THE LAW to deny boarding on an airline WITHOUT asking for voluntarily passengers. We always seek them first to see if anyone does not mind taking another flight. Depending on the airline the reward for volunteering to be bumped could be an upgrade to first class, or a refund of the ticket you purchase in a voucher, or an extra 400-800 dollars in flight voucher. It’s pretty nice isn’t it?! On my shifts, I never had to deny anyone boarding, I always was able to find someone willing to accept a voucher. If you have questions regarding overbooking, and denied boarding please ask!
Two examples of flights being oversold, we had a Flight to
Finally one more event that people ask. Why do they delay our flight and the account of weather and storms, when I am looking out of the airport and it is sunny and not a cloud in sight! I was ALWAYS asked this in my shifts. Passengers seem to think the planes magically appear at the gate and take us to the destination we are booked to. Well folks, I have to say sorry this is not even true. You have to realize the planes are 100% likely coming from another destination that may have bad weather in that city. That is why, your
I will bring more stuff to my blogs upcoming, I will discuss in flight incidents, medical situations on board, death, drunk people, why the fees and changes and “nickel and diming” passengers and a big issue is obese people taking up two seats, which we call COS-Customer Of Size. This is probably another blog in itself. Hope you have a good weekend!